Frequently Asked Questions
Hello!
We know that visiting a new salon can be challenging. We want to make your visit to ExcluShear Salon as seamless as possible. Here are a few Frequently Asked Questions that may help you better prepare for your future appointment with us. As always, if you have further questions, please do not hesitate to call or email us.
1
Are you accepting new clients?
Yes! We are always accepting new clients unless posted otherwise. Be sure to book the New Client options with the Stylist of your choice.
2
Is the consultation service required?
Yes, Consultations are required for new clients.
3
Can I get my hair done the same day as my Consultation?
Yes! Our New Client service options include our Silk Press Smoothing Treatment and a cut. This is the only service option available for new clients.
Please note: this may not apply to all salon staff. Your stylist’s booking site will show any additional services available for booking, if applicable.
4
Is there a deposit to book an appointment?
Yes, but this may vary for each stylist. We also require a card to be on file that is held for no show or last minute cancellations.
5
What form of payment does your salon accept?
We do not accept cash payments. All payments are accepted using most major cards such as Visa, Master Card, American Express etc.
6
What are your hours?
Our salon team operates independently, so each stylist has their own schedule and availability.
7
Can I bring my child to my appointment?
Unfortunately, we do not allow additional guest that are not being serviced in our salon.
8
Do you service children?
Yes we do! However, they must be able to sit calmly throughout the appointment. For select Stylists only. To ensure we get your little one with the best Stylist, please call or email us before booking an appointment.
9
Should I shampoo my hair before my appointment?
We shampoo every client we service with the exception of our consultation only services. However, removing excessive build-up from the hair will help achieve the best finished look. Also, we ask our clients to have their hair detangled and ready to be shampooed upon arrival.
10
Do you offer chemical services such as color or relaxers?
Yes! However, we do not offer Relaxers. We require a consultation to assess your hair and scalp before rendering color services.
11
How long will my appointment take?
Each appointment will be different based on your hair and its condition. Luckily, we do not over book so we plan to get you out of the salon as quickly as possible. It is always helpful to be flexible and not have anything scheduled immediately after your appointment when you are a new client.
12
My hair is really long and thick, will my price increase?
It is very likely as longer, thicker hair requires more product. We will discuss pricing in your consultation so that you aware of price expectations.
13
Do you offer short cuts such as Pixie Cuts?
No, we do not offer short haircuts. The shortest cuts we currently offer are bob cuts.